Operation and management
a. Ensuring set-up the operation management personnel with safety criteria for vehicles and security in the parking area.
b. Ensuring set-up the customer service dept. with transparency and honesty in parking collection, bringing peace of mind to the Owner / Building Management.
c. Ensuring the provision of operating personnel, charging personnel and customer care operations according to ISO 9001: 2015 quality standards.
d. Ensuring the handling of complaints and resolving incidents arising with the criteria to protect maximum benefits for customers.
Organization of management and operation of the parking lot
- Personnel to control entrance/ exit gate
- Personnel to patrol, arrange vehicles
- Personnel to guide, traffic flow
- Personnel to oversee camera at CCTV room
- Personnel to manage the operations
Setting up the collection fee and Customer Service Department
– Monthly parking fee collectors
– Customer care staff
- Personnel is trained according to business processes and work management to achieve ISO 9001: 2015 Quality Management System certificate, ensuring maximum safety for customers’ vehicles and security of the parking lot.
- Providing guidance service, customer service with style and high service standards completely different from the current parking lot.
- Responsible for 100% reimbursement of the current value of customer vehicles in cash and within 48 hours.